Non-Medical Transportation Services is crucial in providing safe and reliable transportation services to clients who require assistance getting to and from various appointments, errands, and activities. Your primary responsibility will be to ensure clients arrive at their destinations on time comfortably and securely.
Responsibilities:
- Transportation Services:
- Safely transport clients to medical appointments, therapy sessions, grocery shopping, social outings, and other designated locations.
- Ensure clients are picked up and dropped off according to scheduled times, considering any special instructions or preferences.
- Client Assistance:
- Assist clients with boarding and exiting the vehicle safely, including providing physical support if necessary.
- Accommodate clients with mobility aids (e.g., wheelchairs, walkers) and ensure they are securely fastened during transport.
- Communication and Coordination:
- Maintain clear and professional communication with clients, caregivers, and scheduling coordinators to confirm appointments and address any changes or concerns.
- Coordinate routes efficiently to optimize time and minimize travel disruptions.
- Safety and Compliance:
- Adhere to all traffic laws, safety regulations, and company policies to ensure the safety of clients, passengers, and other road users.
- Regularly inspect the vehicle for cleanliness, safety, and operational readiness, reporting any issues promptly.
- Client Support and Comfort:
- During transportation, provide a friendly and supportive environment for clients, engaging in polite conversation and demonstrating empathy and respect.
- Ensure the vehicle interior is comfortable, clean, and well-maintained for a pleasant client experience.
- Documentation and Reporting:
- Maintain accurate records of mileage, trips completed, and any incident reports or client feedback.
- Complete required paperwork, such as trip logs and billing documentation, accurately and in a timely manner.